Service Rates & Policies

Service Rates

 

Revised 8/4/16

We service all makes and models of PC compatible desktop computers*, laptop computers and netbooks.

At ProTech Computers, we strive to provide professional and competent service and support to our customers!
Our current in-house hourly rate of $60.00 is highly competitive and a great value. We also offer fixed rates for many standard services as well as pickup/delivery of service systems and on-site service**!

* Apple/Mac repairs are limited and done on a case-by-case basis – call for quote or information on qualified Apple/Mac servicers in the Jackson area.
** On-site service is limited to availability and reserved for situations where the problem can only be resolved on-site (networking, high-security, disability, unmoveable equipment, etc)

 

IN-HOUSE SERVICE RATES

 

DIAGNOSTIC SERVICES
Diagnostic Service fees apply when you decide not to have any repair work done.
DESKTOP/TOWER PC or LAPTOP/NETBOOK PC STANDARD SOFTWARE or HARDWARE REPAIRS
– MINIMUM FEE……………..$30.00 UP TO FIRST 1/2 HOUR. $60.00 PER HOUR

LAPTOP/NETBOOK PC REQUIRING FULL DISASSEMBLY* (MOTHERBOARD/CPU/VIDEO/LCD REPAIRS)
– MINIMUM FEE……………..$45.00 UP TO FIRST 45 MINUTES. $60.00 PER HOUR

* In cases where the customer opts not to repair the laptop once a diagnostic is completed and repairs are quoted, reassembly of the laptop will be optional at an additional charge. (we think it doesn’t make much sense to reassemble it – unless you plan to sell it as a whole unit for parts on eBay or Craig’s List.)

 

LAPTOP/NOTEBOOK SPECIFIC SERVICES

Broken or Cracked LCD Screen Replacement……….$35.00 – $45.00 + Parts (Generally, $149.95 or less out-the-door!)

Replace LCD Power Inverter……..$20.00 – $25.00 + Parts

Replace LCD CFL Backlight………$60.00 + Parts (Usually $14.95-$19.95 for new backlight). Limited to certain models.

Replace Broken/Wornout Hinges.$15.00-$25.00 single hinge/$25.00 – $40.00 both hinges + Parts.

Repair Broken Hinge Mounts……..$25.00 single side. $45.00 both sides. Where hinge attaches to LCD Enclosure.

Repair Broken DC Power Jack…..$85.00 – $125.00 + Parts for Motherboard Mounted Jacks. $55 + Parts for Modular Jacks.

Replace Motherboard………………..$95.00 – $125.00 + Parts

Repair Motherboard…………………..$95.00-$175.00 (If repairable. May need to ship out for some repairs allow 7-10 days)

Upgrade Hard Drive…………………..$20.00 – 30.00 + Parts (Install new drive, format, run test)

Upgrade Hard Drive w/Data Xfer..$45.00 – $55.00 + Parts

Replace Optical Drive……………….$25.00 + Parts. Includes testing of all operations & testing of old drive.

Replace CPU Blower………………..$20.00 – $60.00 + Parts. (Some laptops require complete disassembly)

Upgrade Processor…………………..$20.00 – $60.00 + Parts. (Some laptops require complete disassembly)

Upgrade Memory………………………$10.00 + Parts. Includes testing. $15 if under keyboard. More if disassembly required.

Replace Keyboard……………………$15.00-$25.00 + Parts

Install Wireless LAN Adapter…….$15.00 + Parts. Internal requiring antenna installation $30.00 + Parts.

Repair AC Adapter Cord ………….$20.00 connector end. $25.00 adapter end. $15 single point damaged cable in-between.

Remove & Clean Cooling Fan…..$20.00 – $55.00. Depends on Model. If your unit is overheating and shutting down or just getting hotter than normal a clogged cooler might be your problem and could cause expensive permanent damage!

Replace Missing Rubber Feet…….$2.50 per foot includes parts.

Replace Missing Keyboard Keys..$4.00 per key includes sub-structure/key. $6.00 if missing rubber cone under key.

Re-install Keys that popped off…..$2.50 per key if you have all the parts and not broken otherwise see above.

Replace Trackmouse………………..$45.00 + Parts. Extensive disassembly required.

Install MIniPCI WiFi Card…………..$20.00 + Parts. Includes installing card, connecting antenna, installing drivers & testing.

Install MiniPCI WiFi Antenna………$20.00 – $40.00 includes antenna. For laptops with MiniPCI slot but no antenna for WiFi.

 

INSTALL & TEST

Desktop Motherboard…………….$60/hr.

Modem………………………………….$25.00

Hard Drive……………………………..$30.00

CD/DVD-ROM Drive………………$25.00

CD-RW/DVD-RW Drives……….$35.00

Sound Card…………………………..$30.00

Video Card……………………………$30.00

Microprocessor……………………..$20.00

Memory…………………………………$20.00

Floppy Drive………………………….$20.00

Network or USB Port Card……..$20.00

IDE or SATA Controller………….$30.00

Power Supply………………………..$30.00

Operating System & Drivers…..$65.00

Windows XP Service Pack 3….$20.00

All Windows XP SP3 Updates..$20.00

Other Software………………………$30 per program or $60.00 per hour, whichever is less.

 

TESTING PER INDIVIDUAL ITEM

Motherboard………………………….$25.00

Power Supply…………………………$10.00

Modem………………………………….$10.00

Hard Drive, PC………………………$15.00

Hard Drive, Laptop…………………$20.00

CD/DVD-ROM Drive………………$10.00

CD-RW Drive………………………..$15.00

DVD-RW Drive……………………..$20.00

Sound Card…………………………..$10.00

Video Card……………………………$10.00

Microprocessor……………………..$15.00

Memory…………………………………$12.50

Floppy Drive………………………….$7.50

Network Card…………………………$10.00

All Other Cards………………………$60/hr.

Laptop AC Adapter………………..$10.00

DSL Modem………………………….$15.00

Wireless Router……………………$15.00

 

 

OTHER SERVICES

VIRUS, ADWARE AND SPYWARE CLEAN-UP…..$75.00 to $95.00
(Depending on Severity of Infection and File, Application or OS Corruption)

 

COMPLETE SYSTEM TUNE-UP…..$99.00
Includes Anti-Virus, Anti-Spyware, Anti-Adware, Anti-Malware, Hijacker Cleaning, Dust Removal, Registry Optimization and Clean-up, Temp File Removal, Hard Drive Defragmentation, PLUS OS Updates & Hardware Upgrade Suggestions.

 

WIPE AND RELOAD OS, DRIVERS & UPDATES…..$65.00 to $95.00
Reformat Hard Drive, Install Operating System (OS) & All Hardware Device Drivers + Windows Updates

 

WIPE AND RELOAD WITH DATA BACKUP……$95.00 to $145.00
Same as above but prior to reformat all data is backed up. After reload data will be on the drive in a special folder for retrieval.

 

CORRUPT HARD DRIVE DATA RECOVERY……HOURLY RATE.
Varies with level of corruption and amount of manual recovery required. Typically 1-3 hours Tech Time. We are not setup to do “dead” hard drive data recovery. The sooner you get your drive to us, the better the chances for recovery.

 

DESKTOP PC DUST REMOVAL…..$10.00 – $20.00 Depending on Severity.
We clean out your CPU cooler, case fans, power supply, all nooks and crannies, around all openings, and boards and cards. Dust build-up can lead to permanent damage and component failure.

 

HARD DRIVE SECTOR REPAIR..$20.00

DATA TRANSFER……………………..$45.00 (from one computer to another)

DRIVER SEARCH………………………$10.00 per Device Driver.

INSTALL WINDOWS UPDATES…$30.00 (this may vary – Max $45)

BACKUP DATA TO HDD…………….$30.00

BACKUP DATA TO CD………………$25.00 for First CD plus $5 per ea. additional CD.

BACKUP DATA TO DVD……………$25.00 for First DVD plus $5 per ea. additional DVD.

ONSITE SYSTEM INSTALL……….$75.00 plus trip fee – varies

 

ON-SITE SERVICE

HOURLY RATE $60.00 WITH MINIMUM CHARGE OF $30.00 (UP TO 1/2 HOUR)

TRIP FEE……………………..$15 UP TO 5 MILES, $2 EA MILE AFTER 5 UP TO 20 MILES MAX ($45 MAX).

 

GLOSSARY

Installation includes mounting, making all necessary connections, installing necessary drivers and testing. Installation of software applications or games included with the product is limited only to those that are required to test the functionality of the product. All additional software installation will be done at the software installation rate, if desired.

Testing includes installation of the product into a known good test station configuration with maximum compatibility, or – in the case of memory – a dedicated tester, and verifying the full functionality of the product to include ports, connections, modes, performance and functions. Parts brought in for testing while still installed in your computer system must be removed first, or an additional bench fee will be charged. ProTech Computers parts brought in under warranty will be subject to a bench fee of $10.00 upon return if tested ‘no problem found’ (NPF).

 

Warranty. All labor is covered by a 30-day warranty, except software installation, which is not covered under warranty. The ProTech Computers standard parts warranty applies to all installed components.

 

As our company continues to grow our service commitment to you will become an even more valuable part of your purchase. We appreciate your support, and hope to do our best to serve you now and in the upcoming years. If you are ever dissatisfied with the quality of service you receive, please let us know and give us a chance to make it right!.

 

ProTech Computers is committed to quality in our service and our products. Thank you for your support!